TERMS & CONDITIONS

Any and all clients who make a payment to ZD Websites Ltd enter a verbal and/or written contract and therefore must adhere to the following Terms and Conditions.

SERVICE OBLIGATION:

ZD Websites Ltd will use reasonable endeavours to ensure a prompt and continuing service as described in the specification (“the Service”) but will not be liable for any loss of data resulting from delays, non-deliveries, or service interruptions caused by circumstances beyond the direct control of ZD Websites Ltd, or by errors or omissions of the Customer. ZD Websites Ltd specifically excludes any condition of warranty as to the accuracy of third party information received through the Service.
ZD Websites Ltd will not be held liable for indirect, economic or consequential loss whatsoever.
The liability of ZD Websites Ltd in contract or in connection with the supply of the Service shall be limited in respect of any one event or a series of two or more connected events to the value of the domain name(s).
Any estimates made to dates and time of completion of the services, or any element of the services, are only business estimates and in the event that completion is delayed, no liability direct or indirect or otherwise will accrue to the company.
Breach of Terms and Conditions by customers shall lead to termination of Service with no entitlement to refund.
All fees paid are non-refundable and once registered domain names cannot be changed in their name or extension without the costs due in the registration of a new name with the appropriate registry costs.

CONTRACT OF SERVICE:

All charges for domain name renewal are invoiced on a yearly basis. If you have paid by debit or credit card, we may charge payment for subsequent renewals to the card details provided. We will contact you in advance of doing so. You can withdraw this authority at anytime by letting us know in writing as per cancellation terms. ZD Websites Ltd maintain all customer records and payment information on a secure encrypted server.


The contract period shall be for the whole term of fees paid by the Customer until the expiry of the valid domain name period usually one years from the date of registration. 14 days notice of cancellation must be received in writing, prior to the renewal date of a domain name or any other products.

ZD Websites Ltd may elect to suspend or terminate the Service immediately on any default of payment by the Customer.
From time to time parts of the ZD Websites Ltd network may be taken off-line for repair or routine maintenance. ZD Websites Ltd will endeavour to give as much notice as possible but will not be held liable for any unscheduled downfall in the Network due to extraneous conditions including but not limited to Act of God, inclement weather, act of telephone or Governmental organisations or power failure.
Unlimited changes with all our packages are permitted free of charge.
CMS and E-Commerce sites are sold with the expectancy that clients will make changes to these sites themselves. Therefore changes to CMS and E-Commerce sites are chargeable based on duration and complexity of the alterations required.

PAYMENT TERMS:

If part payment of a website has been agreed i.e. 50% cost upfront and 50% on completion of website, this is on the condition that the artwork pack is completed and returned within 60 days. As all website packages are paid for in full by ourselves when the domain name is registered and therefore costs have been incurred, if the artwork pack has not been returned within 60 days, the remainder of the money owed will be taken.

Any monies owed are due on completion of works, failure to make payment may result in suspension of all services.

IMPROPER USE AND LIABILITIES:

The Customer shall acknowledge that he/she will only use the Service for lawful purposes. The Customer shall not use the Service to receive or transmit material which is in violation of any law or regulation, which is obscene, threatening, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property (including any trade mark or Copyright). This extends to violations due to any spamming and or bulk email activity for which ZD Websites Ltd can and will follow up in the Courts of Law.
The Customer shall take reasonable precaution to prevent the reception and transmission of viruses to the ZD Websites Ltd Network and beyond and shall not attempt any intentional and malicious damage to the ZD Websites Ltd Network or use the Service to affect other computers.
It is the Customer’s responsibility to keep all user names and passwords secure and not let third parties knowledge or access to them or to store them on any computer in plain text or in a format that is easily accessible.
The Customer will notify ZD Websites Ltd immediately by telephone or e-mail in any event of a username or password becoming known to a third party.
The Customer hereby indemnifies ZD Websites Ltd or its trading concerns against any action taken by a third party resulting from the Customer’s use of the Service.
The Customer shall notify ZD Websites Ltd of any action taken against them by a third party and will not hold ZD Websites Ltd liable for any resulting costs.
The Customer shall be responsible and liable for any costs to telephone companies by use of the Service from their point of connection.
The Customer acknowledges that ZD Websites Ltd cannot exercise control over the content of information passed across the Internet and via the Service.
The Customer agrees to conform to the acceptable policies of connecting to other networks or computers across the Internet.

SUB-LEASE/RE-SELLING RESTRICTIONS:

The Customer agrees not to re-assign, re-sell, sub-lease or transfer their account in any way, shape or form without the proper procedures being followed as required by the appropriate domain name registry. Contravention shall lead to immediate termination of the Service to the Customer by ZD Websites Ltd.

CLIENT OBLIGATION AND RESTRICTIONS:

As a client of ZD Websites Ltd it is requested that you are responsive to our queries and questions. ZD Websites Ltd is best equipped to represent you when we are well informed. This included but is not limited to: change of circumstance, change of business name or contact details, should you cease trading or should you plan to. 

Clients are hereby informed that ANY & ALL forms of abuse to our staff whether Degradation, Criticism, Threats, Profanities, Racism or Discrimination will result in immediate termination of services with no entitlement to refund nor compensation.

SERVICE AGREEMENT:

Any domain transfers should be made in writing via email only and no refunds will be due for domain registrations.
Domain transfer requests – (provided all details are correct and procedures followed by the customer)will be carried out by ZD Websites Ltd assuming all outstanding invoices/balances have been settled by the customer with ZD Websites Ltd.
Domain Name transfers will only take place if the customer provides IPS tags within 28 days of initiating a transfer.
Once a domain name has been transferred to another Registrar, all services and accounts relating to that domain name are terminated. ZD Websites Ltd take no responsibility for any issues with a domain name (or services related to it) after this time.

 

DIRECT DEBIT PAYMENTS

ZD Websites Ltd use GO CARDLESS for our Direct Debit Payments

This Guarantee is offered by all Banks & Building Societies that take part in the Direct Debit Scheme.

The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society.

If the amounts to be paid or the payment dates change, ZD Websites Ltd will notify you 6 working days in advance of your account being debited or as otherwise agreed.

If an error is made by ZD Websites Ltd or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid.

If you fail to pay any amount due on the Direct Debit payment date we will take steps to collect on the next available collection date. Should your failure to pay continue for more than 30 days your usage will be suspended whilst we recover the amounts due under this agreement.
Failure to pay any amounts due under this agreement which we have been unable to recover will result in your details being passed on to a Debt Recovery Agency for them to take recovery action. Please note this action may affect your future credit rating.

If you cancel your Direct Debit you are required to pay the remaining balance in full.

 

DOMAIN NAME AGREEMENT:

ZD Websites Ltd will register a domain to an individual and/or company on a per domain basis and the individual or company is granted exclusive use of this domain so long as all fees are paid and the balance of any accounts are kept up to date.
By registering a name you agree to keep ZD Websites Ltd and its associated companies and its directors fully and effectively indemnified at all times against action brought about by any person, persons or company against you in using the name. You will assume liability and costs for any such action and release ZD Websites Ltd and its associated companies should any such situation arise.
Any registered domain can be used for any legal, decent and honest use on the Internet and must not breach any Internet laws. The name cannot be used for any immoral or pornographic use. The registrant agrees to have read and accepted the terms and conditions of the appropriate domain registry before ordering a domain name for registration by ZD Websites Ltd.
ZD Websites Ltd shall not be liable for indirect, incidental or consequential damages, including loss of income, data, or information in any event by use of the Service.
ZD Websites Ltd reserves the right not to register or assign any domain name for whatever reason.
ZD Websites Ltd reserves the right to delete or suspend any domain name if payments have been defaulted upon and may at its discretion levy admin charges in re-establishing any domain or service thereof.
ZD Websites Ltd reserves the right to vary the rate charged for domain name registrations and renewals and/or modify the services offered providing at least 28 days notice via its website of any cost or service changes.

GENERAL TERMS AND LAW:

ZD Websites Ltd reserves the right to do normal system housekeeping such as creating back-ups and do not accept responsibility for ensuring back up works though – your data security is your own problem.
If ZD Websites Ltd suspect Illegal Activity, we may notify the authorities and reserve the right to do anything on the system which our lawyers advise us to do in the protection of the system.
This Agreement is governed by the laws of the United Kingdom, and you consent to the exclusive jurisdiction and venue of the Central London County Courts or the London High Court in all disputes arising out of or relating to your use of the ZD Websites Ltd service.
You acknowledge that no joint venture, partnership, employment, or agency relationship exists between you and ZD Websites Ltd as a result of your use of ZD Websites Ltd. You agree not to hold yourself out as a representative, agent or employee of ZD Websites Ltd. You agree that ZD Websites Ltd will not be liable by reason of any representation, act or omission to act by you.
Each respective Registry (ie Nominet, InterNic etc…) will notify the legal registrant of the disputed domain(s) of their position and liaise with all parties in dispute as determined by their respective terms and conditions of service provision. ZD Websites Ltd cannot enter into any direct involvement with the resolution of any dispute other than inform and relay to its client any information supplied by the appropriate Registry as we have no ultimate control over of any domain assigned by any Registry.
ZD Websites Ltd under intellectual property and internet law reserve the right to cancel and/or remove services if a customer is found to be causing/writing anything that is factually untrue and is potentially damaging towards ZD Websites Ltd, this includes libel, slander and defamation of character.

INTELLECTUAL PROPERTY RIGHTS:

All information, both text and pictures supplied by the customer is copyrighted to the customer. All information, both text and pictures supplied by ZD Websites Ltd is copyright to ZD Websites Ltd. All website designs are also copyright of ZD Websites Ltd. We reserve the right to place our banner on all websites that we produce.

In the event that the customer cancels their subscription to ZD Websites Ltd, or requests a transfer away from ZD Websites Ltd, all information owned by the customer can be retained. However the website itself will be taken down from the world wide web. Any attempt to claim the work of ZD Websites Ltd as their own by a current or former customer is in breach of our intellectual property rights and may result in legal action.

Any 3rd party software or plug-ins purchased by ZD Websites Ltd for use on the customers’ website are licensed to ZD Websites Ltd. These licenses are non-transferrable in the event of cancellation or transfer of website services.


CANCELLATION POLICY


When customers join ZD Websites Ltd you adhere and agree to the following terms should you wish to cancel
If canceling after your concept and or website have been delivered you will forfeit any costs paid.
When transferring a domain name held by ZD Websites Ltd you will pay a transfer/admin fee equivalent to one years hosting.
We retain copyright of the design/infrastructure of the website, all content on this design is held by you.

COMPLAINT AND ESCALATION PROCESS:


Here at ZD Websites Ltd we take complaints and customer dissatisfaction very seriously.

If you have a complaint to make about ZD Websites Ltd or any of our staff members, please contact us via email at  info@zdwebsites.co.uk. We will acknowledge the complaint within 5 working days. Complaints are investigated thoroughly and confidentially, and you will be informed of our resulting decision in writing within 10 working days.

Abuse Policy

We take the enforcement of all Terms and Conditions seriously, and we aim to run a clean network which operates on fair principles. We also investigate all reports of abuse. If you encounter something you think might constitute abuse (for example, spam or inappropriate content) which you believe has come from our network or systems, please read through the information on this page carefully. It explains how you can report it.

What is abuse?

This policy covers the following types of abuse on the internet:

  • Spam
  • Hacking attempts
  • IRC activity
  • Phishing
  • Web space abuse

We work to minimise the amount of abuse that is generated on our servers. You can help us by reporting any abuse you spot which you believe has come from the ZD websites Ltd network.

Please report all abuse by emailing us at technicalsupport@zdwebsites.co.uk. Please include as much information as you can about the type of abuse you encountered. Please also provide log files (if applicable), URLs for site abuse and email headers for spamming.

Once we’ve received your email, we’ll investigate the issue thoroughly, contact any relevant customers and work to resolve the issue as quickly as possible.

In line with industry practices, we report illegal activity to the police or to any other relevant authorities. We also work with all appropriate bodies to ensure images of child abuse are removed from our servers and reported as quickly as possible.

If you are unsatisfied by our decision, you are also able to make a formal complaint about a registrar to Nominet (the .uk registry) here: http://www.nominet.uk/resources/complaints

Nominet Terms & Conditions

Nominet are the registry for all .uk domain names. By purchasing any .uk domain name you agree to adhere to their Terms and Conditions. A full list of Nominet Terms and Conditions can be found at http://www.nominet.uk/go/terms